Last Updated: [09/09/2024]
Hiaibox LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Hiaibox mobile application (hiaibox), which allows truckers to upload truck issues and receive help from the community.
By accessing or using the App, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the App.
1. Information We Collect
Personal Information When you register or sign in to Hiaibox, we collect certain personal information, including but not limited to:
- Name
- Email address
- Username
- Password
We may also collect additional information such as your phone number, profile picture, and location (optional).
Non-Personal Information We collect non-personal information about your interaction with the App, including but not limited to:
- Device information (type, operating system, etc.)
- IP address
- Usage data (e.g., which features you use and how often)
- App crash logs and performance data
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the App's functionality and services.
- Facilitate user-to-user communication regarding truck issues.
- Personalize your experience on the App.
- Respond to your inquiries and provide customer support.
- Send you updates, security alerts, and support messages.
- Monitor and analyze usage trends to improve the App.
- Comply with legal obligations and resolve disputes.
3. Sharing of Your Information
We may share your information in the following ways:
- With other users: Your username, truck issue posts, and any shared media (photos, videos) will be visible to other users within the Hiaibox community.
- With third-party service providers: We may share your information with third parties that provide services such as hosting, analytics, and customer support.
- For legal reasons: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with legal obligations or protect the rights and safety of Hiaibox LLC, our users, or others.
4. Data Retention
We retain your personal information for as long as necessary to provide the App’s services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your account and personal information by contacting us at info@hiaibox.com.
5. Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
6. Your Rights
You have the following rights regarding your personal information:
- Access and Update: You can access and update your personal information via your account settings.
- Delete: You can request the deletion of your account and personal data by contacting us.
- Opt-out: You may opt-out of receiving promotional emails by following the instructions in those emails. However, we may still send you service-related communications.
7. Children’s Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through the App. Your continued use of the App after any changes to this Privacy Policy indicates your acceptance of the updated terms.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Hiaibox LLC
Email: info@hiaibox.com